keep great youth workers

9 ways to keep great youth workers

keep great youth workersHow do you keep great youth workers?

Youth work is one of the most difficult professions around. You tend to work with some very difficult clients who are generally not showing their best side. Managers know this, yet it still boggles my mind how often I have heard managers complaining about their lack of ability to keep great youth workers. The kicker is that they really do have something considerable to complain about.

There isn’t much more costly or disruptive as your best people walking out the door. The managers I have spoken with over the years tend to blame their turnover problems on everything under the sun, but with turnover in excess of 21% across the sector we need to face some hard truths.

Here are nine very simple things every team leader and manager can do to make sure they retain the very best youth workers in their organisation.

Don’t overwork people

The one thing that has become more obvious to me over the years is that the work of youth work has become a lot harder. We are dealing with more trauma, more responsibility and more paperwork than ever before. Governments have decreased funding while increasing our KPI’s. The stress factors have risen significantly. Our people are already working hard, so don’t add to the work load unnecessarily.

If we add to the workload significantly it can be counterproductive to the goal. You can only work them so long until they leave for better pastures. An increase in position or pay can help at least in the short term… however, in our experience this has a six month shelf life.

Recognise and reward

If managers could only do one thing to minimise retention issues and keep great youth workers this might be the one thing. A pat on the back goes a very long way. So do the words ‘well done’. Recognise great staff everywhere. in meetings, to donors, to the board, throughout the sector. Reward them where you can too. This may cost money… but its a lot less than having to hire new staff or deal with an employee who leaves because of psychological distress. Give a great worker an extra week of holidays. A night out for them and their special person. Buy them a book. Pay for course fees. Write them a card. The point is just do something.

Care about your employees

Every management role I have ever held hinged on the people who worked for me. I knew my successes were only able to come to fruition if they were fully committed to me and the mission. The best way for this to happen is to get to know your staff. Not just the professional but the personal too. I knew my staffs partners, children, birthdays, work anniversaries, work history, courses they had done, their illnesses and pains as well as their hopes and dreams. I would spend a minimum of half an hour one on one with my team and let them know I was there to bat for them. Knowing your staff is the key to care.

Hire and promote the right people

Hiring the right people is the most important part of a managers job. Getting the right person to fit the team, the organisational mission and then expecting them to have the right skill set means doing a good job at recruitment. Many of the interviews I have had lasted less than 30 minutes and many of the youth workers I speak with would say the same. It is not nearly enough. Hiring is the single most difficult task a manager has to learn to do if they want to keep great youth workers. Working with duds is a major demotivator for those stuck working alongside them. Ultimate Youth Workers want to work with equally awesome people. Oh, and promoting a dud is even more a slap in the face. Get the right people and they will stay.

Help people pursue their passionskeep great youth workers

The most talented youth workers are passionate people. Providing opportunities for them to pursue their passions improves their productivity and job satisfaction. Support them to develop their passion. Help with fundraisers, hook them up with networks, give them the opportunity to expand their horizon.  It will not only fill their passion but will reap exponential productivity time and brownie points for the tough times.

Further develop peoples skills

When we speak to youth workers and their managers we are appalled at the minimal amount of money and time spent developing staff. If you want to keep your best people you have to invest in them. At the very least you need to listen to your youth workers and provide them with feedback. It is the role of every manager to  educate their staff, find areas to develop in them. Read, do webinars, join peak bodies, further your education and become better.

Engage their creativity

You hired the best people, right? Then why do you want to hold them back and stick them in a box.  These amazing youth workers want to change the world and see everything they touch turn to gold. Why would you want to squash this? Let them off the leash a little. Expect reports but let them do things in their way. Guide and challenge your staff but let them use their talent and their skills to do the job you hired them for in the first place.

Challenge youth workers intellectually

This comes as a surprise to many people but youth workers are thought workers. We think a lot. Its a mentally draining job. When I used to push my students they would bemoan my making them think more… But in the field they are the ones who others look too. If you don’t make your great staff think and reflect they will most definitely get bored. If they get bored you won’t be able to keep great youth workers. If you haven’t done a degree yet, Check this one out.

Love them all!

If you don’t love your staff they will know it. If you love one or two, the others will know it. If you don’t love your team you won’t go the extra mile for them. Managers who go the extra mile will always keep the best staff. Love, Love Love!

 

This post was based off an article by Dr travis Bradberry on HuffingtonPost. 

Aaron Garth

Aaron Garth is the Executive Director of Ultimate Youth Worker. Aaron has worked as a youth worker in a number of settings including local church, street drug and alcohol outreach, family services, residential care, local government and youth homelessness since 2003. Aaron is a regular speaker at camps, retreats, & youth work training events and is a dedicated to seeing a more professional youth sector in Australia. Aaron is a graduate of RMIT University and an alumnus of their youth work program. He lives in Melbourne with his wife Jennifer & their daughters Hope, Zoe, Esther, Niamh and son Ezra.

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There is no try in youth work

You cant try out youth work.

Youth work

Let me be blunt about youth work. You can not try out youth work. Its not like playing a game of basketball and then giving up. Its not like trying to paint and deciding you are not able to do better than stick figures. Its not like cooking where if you stuff up you can throw it in the bin. If you give youth work a go it is literally life and death. Your words, your actions, even your body language can support or shred the young people you work with in a heartbeat.

We get a lot of emails from people saying they want to try and be a youth worker. I cringe every time I read this statement. Its so non-committal. Many of our friends in the sector have stories of people they have met who during the course of their conversations state that they would love to try being a youth worker. Most of these people think its all coffees and camps, rainbows and unicorns. If you really want to be a youth worker you need to know that it is hard work. It is serious work. It takes people who genuinely care and want to work with young people through good times and bad.

I couldn’t resist a Star Wars quote. As the great Jedi master says, “Do or do not, there is no try”. In youth work we can’t try. Trying lends itself to giving up when it doesn’t work. Trying lends itself to being half-assed. Trying is… well just not enough. Be a youth worker. Give yourself to it fully. Don’t dip your toe in, do a belly whacker. The only way our young people will trust us and open up is if they see us fully engaged in youth work. it is the core to ethical practice. As Howard Sercombe says it provides space for young people to disclose. Do youth work with everything you are and everything you have and the rewards will be endless.

Aaron Garth

Aaron Garth is the Executive Director of Ultimate Youth Worker. Aaron has worked as a youth worker in a number of settings including local church, street drug and alcohol outreach, family services, residential care, local government and youth homelessness since 2003. Aaron is a regular speaker at camps, retreats, & youth work training events and is a dedicated to seeing a more professional youth sector in Australia. Aaron is a graduate of RMIT University and an alumnus of their youth work program. He lives in Melbourne with his wife Jennifer & their daughters Hope, Zoe, Esther, Niamh and son Ezra.

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Involuntary clients in youth work

Ultimate Youth Worker Podcast – 004 Working with involuntary clients

Involuntary clients in youth work
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Involuntary clients

Working with involuntary clients is one of the most difficult tasks youth workers will have to do in their career. Youth work by its very nature is a voluntary relationship. So how can youth workers provide service to this client group? In this podcast we begin to share some thoughts on working with involuntary clients as youth workers. This is the first podcast in a series we will do on working with involuntary clients. From youth justice to working in the local church youth workers in every setting need to understand the basics of working with young people who have not voluntarily come to our service.

In todays cast Aaron Garth lays a foundation for us from his experience working with a number of clients who did not voluntarily come to his attention. From young people referred to a drug and alcohol rehabilitation centre as part of their parole conditions to young people who have a parent in prison Aaron has worked with many young people who were coerced into seeing him. It is through these many instances Aaron gained his experience. As a lecturer Aaron brings this experience to his classes and links them to current research on working with this client group.

We hope you begin to grapple with the work of youth workers in involuntary settings. More and more our funding is linked to our young people complying with services they don’t necessarily want. Services such as education, employment and training which is linked to their welfare payments. Drug and alcohol services linked to their parole conditions. All the while our funding requiring us to engage and support these young people who do not want to be there, with the threat of our service being defunded if we do not comply with the framework of the day.

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Aaron Garth

Aaron Garth is the Executive Director of Ultimate Youth Worker. Aaron has worked as a youth worker in a number of settings including local church, street drug and alcohol outreach, family services, residential care, local government and youth homelessness since 2003. Aaron is a regular speaker at camps, retreats, & youth work training events and is a dedicated to seeing a more professional youth sector in Australia. Aaron is a graduate of RMIT University and an alumnus of their youth work program. He lives in Melbourne with his wife Jennifer & their daughters Hope, Zoe, Esther, Niamh and son Ezra.

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Group Work

Ultimate Youth Worker Podcast – 003 Group Work

Group Work
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Group Work

Group work is one of the most rewarding and exciting parts of our job as youth workers. It comes in many forms and it looks different in every context it is used in. Until the 1950’s however, it was a relatively unheard of area of study. Today there are thousands of articles, books and training courses with different ideas on the who, how, what and why of working with groups. With so many different theories and styles it can also make group work one of the scariest parts of our job.

Whether you are running a group in a school, church, drug rehab, practically anywhere the rules are the same. But if you don’t know the rules groups can be extremely daunting. Knowing the rules of group work will help us as youth workers provide the best facilitation possible. It also lets us help our young people to settle in to the roles that suit them and challenge them to step into new ones.

Group work is our bread and butter as youth workers. We don’t necessarily do one on one counselling. We don’t all run programs. But it is likely that we have all run a group.

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Aaron Garth

Aaron Garth is the Executive Director of Ultimate Youth Worker. Aaron has worked as a youth worker in a number of settings including local church, street drug and alcohol outreach, family services, residential care, local government and youth homelessness since 2003. Aaron is a regular speaker at camps, retreats, & youth work training events and is a dedicated to seeing a more professional youth sector in Australia. Aaron is a graduate of RMIT University and an alumnus of their youth work program. He lives in Melbourne with his wife Jennifer & their daughters Hope, Zoe, Esther, Niamh and son Ezra.

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What is Youth Work?

The Ultimate Youth Worker Podcast – 002 What is youth work?

What is Youth Work?
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What is youth work?

What is youth work? It is a question that has haunted our profession for decades. In Australia we have attempted to frame our profession over the past few years however we keep coming up short. In todays podcast the team at Ultimate Youth Work frame this question using the current world wide definitions and our own framework of service. Controversial, probably! But it is a question we need to address if we are to cement ourselves as a profession.

We often frame our profession by what we are not rather than who we are. We do this as there is massive diversity. The range of qualifications from none at all to doctorates. The different practice situations. The issues our young people come to us with. Our different philosophical, sociological and ethical bents. We have a lot that can pull us apart. At Ultimate Youth Worker we are less concerned about our differences and more interested in what brings us together. We all care for young people. We want the best for them. Most of all we believe in their innate humanity.

Our profession is at a cross roads. Much of our previous held truths are gone. Government funding, gone. Universities protecting our courses, gone. Our very existence is threatened. Much of this because we can not answer the simple question, what is youth work? Until we can answer this question the future of our profession hangs in the balance.

If you have questions, thoughts, comments or queries we would love to hear from you, our amazing community of Ultimate Youth Worker’s.

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Thank you so much for your support. If you’ve made it this far, We’d love for you to come say hi to us on our Facebook Page. You can also follow us on Twitter and LinkedIn.

Check out our follow up episode: What is Youth Work Pt 2

Aaron Garth

Aaron Garth is the Executive Director of Ultimate Youth Worker. Aaron has worked as a youth worker in a number of settings including local church, street drug and alcohol outreach, family services, residential care, local government and youth homelessness since 2003. Aaron is a regular speaker at camps, retreats, & youth work training events and is a dedicated to seeing a more professional youth sector in Australia. Aaron is a graduate of RMIT University and an alumnus of their youth work program. He lives in Melbourne with his wife Jennifer & their daughters Hope, Zoe, Esther, Niamh and son Ezra.

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The Ultimate Youth Worker Podcast

Podcast 001: A Balanced Life

Ultimate Youth Worker Podcast
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A Balanced Life

In this weeks Ultimate Youth Worker Podcast we explore the need for youth workers to have a self care plan. Youth work can be highly stressful. Because we care, we take on a lot. Vicarious trauma is a regular event on our calendar. Around 24% of youth workers leave the sector every year. Unfortunately, self care is not as big an agenda item.

In today’s episode Aaron takes us on a journey towards developing our very own self care plan.

Self care is easy

Self care is pretty simple when you plan for it. What three activities could you do to take your mind off the stress of the world? Who are three people you can check in with on a regular basis to vent? If your boss sucks at supporting you through the stress you’re not alone. Touch base with us if you need someone. But don’t let another day go by without starting to plan for your care. If you are not on top of it how can you care for anyone else.

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Leave us a comment about what you think!

Aaron Garth

Aaron Garth is the Executive Director of Ultimate Youth Worker. Aaron has worked as a youth worker in a number of settings including local church, street drug and alcohol outreach, family services, residential care, local government and youth homelessness since 2003. Aaron is a regular speaker at camps, retreats, & youth work training events and is a dedicated to seeing a more professional youth sector in Australia. Aaron is a graduate of RMIT University and an alumnus of their youth work program. He lives in Melbourne with his wife Jennifer & their daughters Hope, Zoe, Esther, Niamh and son Ezra.

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Youth work students becoming youth work staff

The future of a youth work student.

Last week was youth work week. A time for us to reflect as a profession on how awesome we are and how we change the lives of young people. I think we did it pretty well this year… But I hope next year we do it bigger and louder. But enough about how awesome we are now. I was reflecting today that we are coming to the end of another year and that soon in Australia there will be close to 1000 youth work students graduating a Certificate IV, Diploma or Degree in youth work. November see the end of most courses and with it a vast array of new talent added to the pool.

As staff in the field we need to embrace these newbies with arms outstretched and hearts wide open. The likelihood is that half of them will not last a year because of the trauma, lack of support and meagre pay conditions. The sad fact is that we are losing such talent and passion because of things which can be managed and fixed. We know why people leave the sector. It has been documented extensively, spoken about at conferences and plans have been made… we just haven’t done anything to address it.

consulting-1

With this in mind here are our top 5 ways you can support a youth work student to succeed as a youth worker in your agency:

  1. Get to know them. This seems pretty straight forward for most of us, but it is the number one reason we hear over and over again in supervision sessions for conflict in the workplace. Managers, get to know your staff on a personal level as well as professionally. Find out what makes them tick, about their family and their aspirations for the future. If you are a colleague, invite them out for a drink, have peer supervision sessions, mentor them, perhaps you could even take them under your wing and support them for the first month or two.
  2. Give them a good orientation. There is no amount of leg work you can do later in their work than to give them a good orientation. Make sure they understand their role, other peoples roles, where the bathrooms are, the best place for coffee, how to work the photocopier, emergency procedures, the person to call if they lose their keys… everything you can think of. Make sure they take notes too. Its a pain in the butt and a massive amount of knowledge to take on board, but it will save you heaps in the long run.
  3. Allow them time to ask questions. Im sure you can remember starting a new job, I know I can. I had heaps of questions and they came in fits and spurts. Sometimes one question a day, other times one question a minute. Allow space in your schedule and the teams schedule for this to happen.
  4. Recognise limitations. We all want someone who can start a role on the run. The fact is even the best staff member will need to start slowly. recognise that they will not know how to do the job in the way your organisation wants it done straight away. They will not know how to use your systems, your resources or your language. This comes with time and support. Give them this. Remember they are new.
  5. Celebrate the newbie. Have a bit of a party at the end of the week. Make a fuss over them to the team and the wider organisation. Write a bit in the staff newsletter. Congratulate them for lasting the distance through interviews, checks and their first day. Make sure everyone knows their name!

This holds true for those new graduates that will be starting in your organisation soon. However, it also holds true for any new hire. Provide them with support, care and encouragement from the start and you will have amazing workers supporting your young people.

Leave a comment below if you can think of any other ways to support new youth work student graduates.

Aaron Garth

Aaron Garth is the Executive Director of Ultimate Youth Worker. Aaron has worked as a youth worker in a number of settings including local church, street drug and alcohol outreach, family services, residential care, local government and youth homelessness since 2003. Aaron is a regular speaker at camps, retreats, & youth work training events and is a dedicated to seeing a more professional youth sector in Australia. Aaron is a graduate of RMIT University and an alumnus of their youth work program. He lives in Melbourne with his wife Jennifer & their daughters Hope, Zoe, Esther, Niamh and son Ezra.

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Student placements: youth work training ground

Over the course of my studies I have completed close on 200 days of field placement. As a youth work student this consisted of a 30 day and a 35 day direct service provision placement. I worked with some amazing youth work practitioners and I worked with some really poor ones. I got coffee and photocopied documents. I ran programs for young people and youth workers. I even got the chance to reflect on my practice. Overall I give these placements a seven out of ten for preparing me for the world of youth work. But that still leaves three points for a perfect score.

Student placements

Student placements are a great learning environment

So here are my thoughts on how to get those extra three points.

  1. Have something for your placement students to do. Since becoming a lecturer I have worked with over fifty students on placement. The one thing that is guaranteed to stuff a placement up is if the student has no key tasks to do. If you offer student placements, have a project in mind. Make sure you speak to the student to see what they need and want to get out of their placements. Its better for them and it is good for you.
  2. More communication is better. On one of my student placements I had seen my supervisor three times in 44 days. It was infuriating. I didn’t know what was expected of me. I had questions that weren’t answered. I didn’t trust him and didn’t get the chance to develop rapport. You should touch base at least twice a week. Once to make sure tasks are being completed and once to reflect on their placement. Communication is the most important task you have.
  3. Understand your student. Ask them lots of questions. Do a DISC profile with them. help them to reflect on who they are. Jan Fook has some great reflective tools in her books. Find out what makes them tick and drive that in them.

If you do this during student placements you will get a lot out of your students and they will get a lot out of you.

Aaron Garth

Aaron Garth is the Executive Director of Ultimate Youth Worker. Aaron has worked as a youth worker in a number of settings including local church, street drug and alcohol outreach, family services, residential care, local government and youth homelessness since 2003. Aaron is a regular speaker at camps, retreats, & youth work training events and is a dedicated to seeing a more professional youth sector in Australia. Aaron is a graduate of RMIT University and an alumnus of their youth work program. He lives in Melbourne with his wife Jennifer & their daughters Hope, Zoe, Esther, Niamh and son Ezra.

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Youth ministry and youth work not quite the same

I am writing this while sitting in a session at the National Youth Ministry Convention in Tweed Heads on the usually sunny Gold Coast. It is always a real blessing to get together with some really committed youth ministers who want to see their young people become the best they can be. Last night over 300 of us joined together to hear Brad Griffin from the Fuller Youth Institute speak about the need for churches to embrace young people as part of their community rather than banish them to the kids table. An issue that the  wider community struggles with as much as anyone.

Youth Ministry in Australia

Youth Ministry in Australia

This morning I heard the amazing Jo Saxton speak about the need for us as leaders to lead from the inside out. We need to know ourselves, what makes us tick and what gets under our skin. Youth workers are leaders we need to know these things. We need to be challenged to think about who we are and why we do what we do. Jo asked us to think about what is holding our leadership back… our appetites, our need for approval or our ambitions. Great questions for us all.

The thing that has struck me most is the focus. Youth workers know much of this! if you have completed a degree in youth work you have been hammered with these ideas for three years. If you have completed a theology degree… not so much. Where youth work focuses on the young person as primary client, Youth ministry see young people as the mission field. Where youth workers see young people as significant contributors in the community, youth ministers see young people as needing guidance in right living. Youth workers see the person first. Youth Ministers see the person through a lens of scripture.

I have said before that all youth ministers could be youth workers, but not all youth workers are youth ministers. I have heard many youth ministers state that they are youth workers over the last two days. This is dangerous. it is trying to hook onto the coat tails of another profession. If youth ministers want to be youth workers this requires qualification and vocational shift. Sometimes it is ok to just be who you are. I do believe youth ministers would be better equipped if they had some youth work training under their belt.

 

Aaron Garth

Aaron Garth is the Executive Director of Ultimate Youth Worker. Aaron has worked as a youth worker in a number of settings including local church, street drug and alcohol outreach, family services, residential care, local government and youth homelessness since 2003. Aaron is a regular speaker at camps, retreats, & youth work training events and is a dedicated to seeing a more professional youth sector in Australia. Aaron is a graduate of RMIT University and an alumnus of their youth work program. He lives in Melbourne with his wife Jennifer & their daughters Hope, Zoe, Esther, Niamh and son Ezra.

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Self care is hard if you don’t plan for it!

Self care is hard

So my last two months have been absolutely crazy. I have spoken at the Tasmanian Youth Conference in Launceston. Presented at the 16th International Mental Health Conference on the Gold Coast. I have also completed four weeks of my final field placement for my Master of Social Work and taught three classes a week in the Bachelor and Grad Dip Youth Studies program at Eastern College Australia. To top it of two of my children have had birthdays and half a dozen other extended family members decided to have them as well. I confess, my self care has gone right out the window.

Self Care SeminarI have a self care plan. I review it every three months. Even still I have been overcome by events. My sleep patterns are shot. I am living off coffee and even that has started to wear off. I generally feel pretty wrecked. This all because I wasn’t ready for the tsunami of events that have come my way. I knew they were coming and I smiled and watched them come. I didn’t enact my self care plan. I was an idiot!

Self care is hard if you don’t plan for it! I knew I was going to have a few crazy months and I penciled in the idea of having my quarterly retreat and then never did anything about it. I knew I needed to recharge the batteries before heading into this period of my life… but I put it off. Now I am paying for it. No self care strategy works unless you put it in to action. My strategy calls for a period of rest and reflection before long stints of work which never happened. Did I mention I’m and idiot!!! Self care is my baby. I would speak about it until I am blue in the face.  Yet even poor little old me is lost without my plan and its implementation.

Don’t forget to implement your plan! Self care is hard if you don’t plan for it! Its impossible if you don’t work your plan.

Aaron Garth

Aaron Garth is the Executive Director of Ultimate Youth Worker. Aaron has worked as a youth worker in a number of settings including local church, street drug and alcohol outreach, family services, residential care, local government and youth homelessness since 2003. Aaron is a regular speaker at camps, retreats, & youth work training events and is a dedicated to seeing a more professional youth sector in Australia. Aaron is a graduate of RMIT University and an alumnus of their youth work program. He lives in Melbourne with his wife Jennifer & their daughters Hope, Zoe, Esther, Niamh and son Ezra.

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