Personal excellence and youth work

Posted on January 10, 2016January 10, 2016 by Aaron Garth

Personal excellence

“The will to win, the desire to succeed, the urge to reach your full potential: these are the keys that will unlock the door to personal excellence.” – Confucius

The very best youth workers I have ever met share an extremely rare focus. These Ultimate Youth Workers want to be the best. The don’t want to just coast through they want to blaze a trail. They never accept the status quo. They never rest on their laurels. They believe there is more to be done… and they do it. These youth workers see life as needing to be lived to the fullest. It is what drives them to excellence!

Seeking to live and work by the mantra of excellence is not bad as many have tried to sell over the past decade. The view that close enough is good enough has hurt our sector. From training to employment and through to the work we do with young people we must do it with professional excellence. Beyond our professional excellence however we need to have personal excellence. We must want to win, succeed and reach our full potential. Because if we can’t do this, we have no right to ask it of our young people.

Do you want to win? In your career, personal life, for your client? Do you want to succeed? In your studies, your cases, your personal goals? Do you want to reach your full potential? The world is littered by people who gave up when things got tough. Who decided to coast instead of put in a little blood, sweat and tears. Who did a half assed job because that was easier. If you want to be an Ultimate Youth Worker you need to seek after your own personal excellence. An Ultimate Youth Workers goal is always to be better tomorrow than they are today.

What do you do to encourage personal excellence?

Aaron Garth

Aaron Garth is the Executive Director of Ultimate Youth Worker. Aaron has worked as a youth worker in a number of settings including local church, street drug and alcohol outreach, family services, residential care, local government and youth homelessness since 2003. Aaron is a regular speaker at camps, retreats, & youth work training events and is a dedicated to seeing a more professional youth sector in Australia. Aaron is a graduate of RMIT University and an alumnus of their youth work program. He lives in Melbourne with his wife Jennifer & their daughters Hope, Zoe, Esther, Niamh and son Ezra.

More Posts - Website

Follow Me:

Youth work change makers: rebellion or resurrection

Posted on July 8, 2013May 26, 2020 by Aaron Garth

Youth work is changing rapidly. Many of the changes are coming to the fore because of issues which have haunted an under qualified, under supported and minimally accountable workforce. Unfortunately the way the issues are being dealt with is with a firm hand with an iron grasp. We are setting the barrier to entry in our fledgling professional associations as high as possible. We are requiring more in every youth work position description to show how good we are and we are using highly regulated professions as a template for our own.

Youth work has also seen a number of people who have said that this is not good enough. However, these voices are being shouted down in a torrent of violent opposition as rebellious to the cause of professionalism. Youth work is a profession which thrives under scrutiny and leads in innovation. Why would we want to lose our innovation to fall in line with groups like nurses and social workers???

Great spirits have always encountered violent opposition from mediocre minds. Albert Einstein

Youth work needs more great spirits and canny outlaws to keep it from becoming just another form of toothless neoliberal social service experiment. We need to resurrect the passion and talent that youth work has historically been known for and harness it for the future. There will be some who see it as holding the profession back… but these are just mediocre minds.

If you haven’t yet, sign up for our newsletter, find out all the goings on at Ultimate Youth Worker.

You can also leave us a comment below or post a comment on facebook and twitter.

Aaron Garth

More Posts - Website

Follow Me:

Police records and public perception: Youth work with conviction

Posted on June 4, 2013May 26, 2020 by Aaron Garth

Over the years I have had the pleasure of working with a number of young people who have had run ins with the justice system. Many of these young people have had people look down on them because of their infringements. A number of them have since become youth workers.

Over the last couple of years we have had a number of inquires and inquests into the abuse of young people in care in Victoria. It never fails that there was a lapse in organisational protocols that let someone with a record into a place of trust who then abused their role. However, for every one person who causes trouble hundreds more go about their job with honour. The issue however is that the public view and society more broadly is that if you have a police record you are not worthy of being placed in a position of trust. We are a species which seeks retribution rather than restoration.

This of course leads to issues in youth services as we believe strongly in the restoration of people, the focus on strengths and the ability for people to choose their own destiny. It is also an issue as many youth workers come from having been troubled youth themselves! I think we would be surprised to see how many youth workers had some sort of record.

To attempt to negate the negative we have instituted a number of safeguards including a Working With Children Check and Police Check to screen potential youth workers for their appropriateness. However, if you went by the general recommendation a person with a record would still not be able to get a position, whether your offence was superficial or serious. As an employer I have employed youth workers with and without police records. The seriousness of their offence is always one of my first questions but if it is a minor offence I am know to have a discussion.

I remember sitting in a court room when a Judge told a young man who was about to start a youth work course that he was an idiot for his infringements. The Judge told the young man that with his background and his knowledge of the justice system he would make a great youth worker. That was over a decade ago and I have had to deal with the fallout of a stupid decision ever since. Many youth workers are in the game to help young people stay on the straight and narrow and hopefully not head down the path that they trod.

Youth workers need passion and conviction. A conviction against their name is not necessarily a reason to exclude someone from becoming a youth worker. As with most things that develop an Ultimate Youth Worker its all about character. Whether you have a record or not I will not employ a youth worker if they can’t show character. If you have a police record let people know, show them your character. If you are hiring and a person states that they have a record have a discussion, see if their character is a fit for your organisation. Above all be transparent.

Aaron Garth

More Posts - Website

Follow Me:

The Habit of Youth Work: Excellence in all we do.

Posted on May 27, 2013May 26, 2020 by Aaron Garth

Youth work is a difficult profession. It requires the patience of a saint, the wisdom of Aristotle and the stamina of a thoroughbred. In the craziness of all we do sometimes excellence is traded for efficiency. How many of us have been asked to cut corners to meet our funding targets or have been required to work with more clients to meet deadlines??? Often when our efficiency increases our effectiveness suffers.

Ultimate youth worker’s recognise that efficiency is not the be all and end all. We seek to find the best opportunities to meet the needs of our clients time and time again… and for the most part these opportunities are different for each client. The idea of best practice meaning one single fixed form of doing something is foreign to the youth worker. However, being there through thick and thin, when others leave and our young people see no hope that is the mark of an Ultimate Youth Worker.

Reflective practice is a skill that takes practice

“We are what we repeatedly do. Excellence, therefore, is not an act but a habit“. Aristotle

The best youth workers I know are those who spend their time repeatedly doing the work of a youth worker. They run groups, case manage, play games, build relationships, advocate and plan programs to name but a few tasks. They do this over and over again until it seems like second nature and then they do it some more. When they are asked to do something outside their purview they become canny outlaws and work for the best of their client without dropping effectiveness.

In his ground breaking book Outliers, Malcolm Gladwell states that it takes a minimum of 10,000 hours to become truly successful at a task. This means that the average full time youth worker would need to work for just over five years to become successful, or upwards of ten years for a part timer. If we as a field expect excellence of our youth work colleagues we must first understand that it takes time and energy (at least five years) to learn how to do the job. If the anecdotal evidence is anything to go by then the average of a two year career expectancy for youth workers leaves them startlingly short. We need to invest more time in new youth workers in the first five years of their career to help them achieve excellence.

Aaron Garth

More Posts - Website

Follow Me:

Observe the C in DISC for youth worker’s

Posted on November 15, 2012May 26, 2020 by Aaron Garth

Over the last five weeks we have looked into the best tool we know of to help people build relationships with people the DISC behavioural profile. So far we have looked at three of the quadrents DOMINANCE, INFLUENCE and STEADINESS. This week in our ‘Thursday Think Tank’ we continue with the final quadrant in the profile and an overview of the CONSCIENTIOUSNESS behavioural style. People with this style are usually reserved and task focused.

Mr and Mrs facts and figures. People with high CONSCIENTIOUSNESS in the group are the epitome of dot your I’s and cross your T’s. They are slow to speak but when they do it is meticulous and ordered. They focus on task and process. They respect people who are precise and accurate. They often have a sterile work space. They are time conscious but not restrained by it. They are hard to read when it comes to body language and above all else want to be right! If these guys were a slogan they would be HTC: quietly briliant.

A person with a high level of CONSCIENTIOUSNESS in their profile is a rule follower. If there isn’t a rule they want one created. These people are usually polite and diplomatic. They will often communicate in writing over face-to-face. They do not focus on big picture but get down in the weeds, the detail. No abstracts or opinions here, They only discuss the facts. A high C can often get stuck in the old ways of doing things and systems of old and would rarely act without a precedent.

A high level of CONSCIENTIOUSNESS can lead to giving in to avoid conflict. They can be slow to act and do not see the forrest for the trees. They see the problems and can be critical of others. To make a decision these guys need every piece of information and every avenue of thought to be addressed… even then if there is any risk they may not act. They are thorough and persistent. They are matter-of-fact which can come accross as abrasive.

Here are our top seven tips for working with people with CONSCIENTIOUSNESS behavioural traits:

Give clear expectations and deadlines: If you want a decision tell them that. Be clear about the time frame too. Don’t extend your timeline be clear that a decision needs to be made and when you want it done by.

Show dependability: Let them know that you depend on their work and that they can depend on you to support them.

Show loyalty: Back them whereevr you can. These guys don’t like conflict so will not argue with you if you go against them, they will just withdraw. If you can, Show them you are on their side.

Be tactful and reserved: Even if you are going to go with another idea be supportive of them. They are not party animals so tone it down and focus on their knowledge and expertise.

Honour precedents: If something has worked in the past and they bring it to your attention try to run with their idea. If there is a rule in place, even if it is unwritten, be aware and open to following it.

Be precise and focused: this is similar to number one, however is more about how to do it. Do not leave any ambiguity. Be clear consice and if necesary say it twice. Set SMART goals and require them to report on their actions. Send your request in an email… they’ll love it.

Value high standards: These guys expect perfection and then attempt to deliver it. When they want to have it perfect but you have a short timeframe express your thanks for their standards but explain the need for brevity. Hold it in high regard. Praise them for their effort. Let them know you still expect the highest possible quality within the timeframe.

Some well known high CONSCIENTIOUSNESS behaviour holders you may know and have seen.

Colin Powell

Mr. Spock

Bill Gates

Kevin Rudd

Fred Hollows

James May

If you haven’t yet sign up for our newsletter to find out all the goings on at Ultimate Youth Worker. The form at the top right of this page is all you need to do.

You can sign up to have our blog posts sent straight to your email by adding your email to the subscribe button on your right.

You can also leave us a comment below or post a comment on facebook and twitter.

Aaron Garth

More Posts - Website

Follow Me:

Observe the S in DISC for youth worker’s

Posted on November 8, 2012May 26, 2020 by Aaron Garth

Over the past few weeks we have been looking at the DISC behavioural profile and its use for youth worker’s in developing relationships and networks. So far we have discussed the EXTRAVERTS of the group and we continue on with the PEOPLE focused groups today. This week in our Thursday Think Tank we continue with the third quadrant in the profile and an overview of the STEADINESS behavioural style.

STEADINESS is the nurturer of the bunch. The motherly figure. The thrive on small talk. They are the first people to ask you how you are going. They prefer to ask rather than tell. They love to listen rather than talking. They are the slow steady deliverers. Those that have a STEADINESS profile are often reserved and speak with a lower volume. These people will use first names and speak with a warmth that is genuine. STEADINESS behaviours tend to prefer speaking one-on-one rather than to a group. They speak calmly and methodically and are often seen as the steady ship when all around is chaos because they proceed carefully. These people often have photo’s all over their desk, are embarassed when praised but are the first to celebrate others and seem to be everyones friend. On the negative side they are often resistant to change, have difficulty prioritising tasks and sticking to deadlines. They struggle with systems and struggle with presentations and believing that their part in the grand scheme really is worthwhile. If these guys were a slogan they would be Optus: We hear you.

A person with a high level of STEADINESS in their profile speak rarely. They want to check on how a decision will affect others and are slow to impliment tasks particularlly if there is not a precedent. These folk are all about the story…all 18 volumes of it. They want to be part of the team and let everyone have a say. The saying you have two ears and one mouth so listen more than you speak was written by a high S. When they do speak though it is at a hundred miles an hour…they have a lot of ground to cover and not much time to do it.

It is hard to get a rise out of a high S. They epitomise the ostrich sticking their head in the sand. They shy away from any conflict as it goes against everything they stand for…Status quo and friends for all. They will rarely fight back, but if they do it is usually over the notions of justice and fairness. When they do fight back it is usually a quick explosion of how unfair an idea is and that as a person you are unfair because of your decision. It is also over as quick as they can make it happen as they want to get back to the way things were. Remember they are people persons.

Here are our top five tips for working with people with STEADINESS behavioural traits:

Be logical and systematic: These guys struggle with priorities and systems but they need to have a plan of action, otherwise they would spend all day around the watercooler or at a cafe chatting about your life. set clear boundaries and timelines for task completion.
Provide a secure environment: They do not like change! Make their environment as predictable as you can. Do not ask them to change thier password, move desks, do a rush presentation or lead a project that needs a quick resolution. Make them feel safe.
Tell them about change early: If there needs to be a change, pre-wire them early. Give them a heads up. Provide time for them to become comfortable with the idea of change. Walk them through it step by step and address their concerns.
Show how they’re important: If they do something great. Minimise your appreciation in public and be as sincere as possible in private. They struggle to feel their work is important so explain how they have made a difference.
Teach them shortcuts: If you let them run the show it will take two days to make a cup of coffee! The conversations will take up all their time. They want consensus and a clear picture of everything that needs to be done. The key thought here is do not make the perfect the enemy of the good.

Some well known high STEADINESS behaviour holders you may know and have seen.

Michelle Obama

Ghandi

Pope John Paul

Grant Hackett (Australian Swimmer)

Mother Teresa

Aaron Garth

More Posts - Website

Follow Me:

Observe the I in DISC for youth worker’s

Posted on November 1, 2012May 26, 2020 by Aaron Garth

Last Thursday we began a looking at the individual quadrants within the DISC behavioural profiling system with “Observe the D in DISC for youth worker’s“. We are half way through our overview series and hope that you have been able torecognise some DOMINANCE behavioural styles in those around you. In this blog we continue the series with an overview of the INFLUENCE behavioural style.

One of the most exciting behavioural style to be around (and it is my secondary behavioural style) is that of INFLUENCE. The social butterfly or life of the party, people with thisbehavioural type often have large networks and seem to draw people to themselves. They are talkative, they over communicate, are born performers, are style setters, in teams they are the idea generators and they are very quick-witted. They are the most enthusiastic and active people you will ever meet and develop relationships quickly. They are fast starters and begin project with gusto. All of these positive adjectives are often linked to a person who is exhibiting a INFLUENCEbehavioural trait. On the other hand you have probably seen their negative behaviours as well. They work off intuition without reason. They can be highly emotional. They are sporadic and scattered. They start fast but rarely finish. They have too many projects on the go. If they were a slogan they would be Nokia: Connecting People.

A person with a high level of INFLUENCE in their behaviour speaks in a way that about 75% of us struggle to keep up with. They sell ideas with an inspiring style. They talk a lot at the 50,000 foot view but struggle to get down in the grass. They avoid bringing up difficult subjects but give good constructive feedback. They enjoy interaction and focus on the feelings of their subject intently. They get enthusiastically involved in discussions and often talk too much. They may not assess what is being said and can loseconcentration and get sidetracked easily. They speak in stories and anecdotes often from personal experience. They are prone to exaggeration and when excited they speak really fast and approachyou closely using lots of facial expression.

Most of us struggle to get a word in edgeways with a High I and we are confronted at the speed and tangential thinking present in their conversation… but we do enjoy their conversation. They do respect a smile, a pat on the back and seven conversations at once. So how do we work with these people when their excitement is off the charts and you are not really sure which conversation you are having with them?

Here are our top six tips for working with people with INFLUENCE behaviour traits:

Approach them informally. These guys and girls hate feeling constrained. A meeting in an office with suits and ties and a policy document may just make them explode. A brief chat on the way to lunch or even a confab at their desk is the best way to get them on side. Do not start with facts and stats or a policy document it will make them throw a toddler tantrum.
Be relaxed and sociable. Even if you need to pull them into line be chilled out. These guys take their reputation seriously and if you are not sociable they will take it as a sign that you hate them.
Let them tell you how they feel and how awesome they are. Yes the sun doth shine from their backside and you would do well to acknowledge this with a hearty nod of the head. They are the centre of attention and you are a tool for propping up their ego. Whilst they care about people it is hard to notice them through their haze of awesomeness.
Keep the conversation light. Remember, they are up there in the clouds in the land of big dreams. It is a place where balloons pop very easily. You want to be a fluffy cloud and sharp grass. Details are the enemy. There is no pressure here. It should be like a trip to Tahiti.
Provide written details to focus their attention. As those with INFLUENCE behaviours can be flighty and forgetful write things down and get them to take notes. It also helps when they begin to go on a tangent if their KPI’s are written down as you can steer them back on course.
Use humour. Everything has a funny side… even paperwork!!! Try to lighten the mood by making a joke or finding a humourous take on the situation. If all else fails steal a Robin Williams skit. It will diffuse any tension and let them see you have a pulse.

Here are just a few people you might have seen on a TV that have INFLUENCE in their behavioural style.

Bill Clinton

Oprah Winfrey

Richard Branson

Dolly Parton

Robin Williams

Shane Warne (Cricketer)

Hamish Blake (Australian TV and Radio Personality)

Han Solo

Ellen DeGeneres

Leave us a comment below or post a comment on facebook and twitter.

Aaron Garth

More Posts - Website

Follow Me:

Observe the D in DISC for youth worker’s

Posted on October 25, 2012May 26, 2020 by Aaron Garth

Last Thursday we began a Series looking at the DISC behavioural profiling system and discussed how DISC can help us to develop a behavioural lens to inform how we work with young people, our colleagues and other networks. Using the lens of DISC will help you understand peoples strengths and weaknesses, how to speak to them in a way that they will understand and warm to. This week we continue the series with an overview of the DOMINANCE behavioural style.

We are going to start with DOMINANCE as it is probably the easiest behaviour to spot (and it is my dominant behavioural style). You know the type. The jerk, the sore loser, Mrs self-centred, the poor listener, the steam roller, the irritated one or perhaps even Mr opinionated. All of these negative adjectives are often linked to a person who is exhibiting a DOMINANCEbehavioural trait. On the other hand you have probably seen their positive behaviours as well. They are the determined people, the strong willed, they get results when others struggle, they are fast thinker and even faster talkers, they take risks and get rewards. THEY GET THINGS DONE. If they were a slogan they would be Nike: just do it.

A person with a high level of DOMINANCE in their behaviour will often speak in a way that about three quarters of the population struggle with. They tell rather than ask. They talk more than they listen. They may be seen as pushy or even rude. They don’t beat around the bush and seek quick communication. They speak with an authoritative tone of control to assert their POWER over the situation. They are direct and forceful in their communication and impatient with pleasantries and meaningless pomp. They are focused on task and expect results. They are willing to get into trouble if it means getting thing things done in a timely fashion. People who have a dominance streak can rely on gut feelings over data and to many they are seen as mavericks.

Many people are scared of a confrontation with a high D. But that is the best way to deal with one. High D’s are blunt and demanding, they lack sensitivity, empathy and care even less about social interaction… They respect people who show the same qualities. So how do we work with these people when they seem so entrenched???

Here are our top seven tips for working with people with DOMINANCE behaviour traits:

Communicate briefly and as to the point as you can. If you are writing an email and its more than four sentences kill it or cut it down. If you call them and it lasts much more than a minute they will start to wrap it up. If you are chatting with them… Ha Ha I made a funny. They would never chat.

Respect their need for independence. Do not impose upon them unnecessarily. Use your role power sparingly if you have it and if you don’t have any then only stand up against them when it is absolutely required.

Be clear about rules and expectations. Whether in a team meeting or a group be clear about what is and is not allowed. Be unmistakable about the outcomes expected and how to achieve them.

Let them take the lead. They usually have innate leadership ability so where possible let them have it. They will probably try to take it anyway.

Show your competence. High D’s respect clarity and results. If you stuff around and then do not achieve you are painting a sign on your back. Do your tasks, lead the group whatever you do; do it to the best of your ability.

Stick to the topic. One thought at a time and if possible no sub points. Do not go off on tangents and for the love of God do not do a Grandpa Simpson.

Show independence. Stand up for what you believe and do not be afraid to express your opinion. Be more forceful. You will think you are arguing. They will think that they are finally having a worthy conversation.