Over the past five years we have worked with hundreds of youth workers who are struggling in the field. We have searched for a model to explain this to no avail. We heard stories of the challenge of youth work and we heard stories of the need for support.We have done the research and we can tell you why people leave the field. We can tell you how to keep people in their jobs. However, there was no neat package that we could use to help managers understand what was going wrong and frontline staff to recognise where they were at... until now.