Let’s talk about reflective practice.

I was in a youth advisory committee meeting for a local council last week and we asked each young person what issues they are passionate about. One of the answers really stood out to me, a young person said “I am passionate about recognising and understanding my privilege and using it to give a voice to those less fortunate than me”. How many 14 year olds do you know that can reflect so deeply on a topic such as privilege? I was astounded and inspired.

This got me thinking.. when have I been required to be critically reflective about myself and my work? Whilst there is some reflective practice involved in team meetings, supervision (that’s a whole other story in itself) and trainings, I don’t recall a time where the main focus was on critical reflective practice. With this in mind I decided to get in touch with you, our Ultimate Youth Worker community, and find out what your thoughts are on reflective practice.

Here are some of the responses:

“Youth Workers should use this process to talk about the things that are affecting you personally. What has been a situation with a client that are made you uneasy, or made you frustrated or angry, or made you nervous, or that you have ‘hit the wall’ with a client. You should unpack that and get in touch with what is going on, it will help you.”

– Paul McDonald, Anglicare Victoria.

“Reflective practice is extremely important in youth and social work to avoid experiencing vicarious trauma. A few years into my career, I worked with a particular family that caused me to suffer vicarious trauma. I was young myself and their story was particularly harrowing and frustrating. I wasn’t in the headspace, both professionally and personally, to truly acknowledge how this situation was affecting me. I had one-on-one supervision but at that time it wasn’t adequate, and I would stay late every day, long after everyone else had gone home. After many months of this, the trauma seeped into my personal life and eventually I realised what was happening. As my career has progressed and I have now managed a team, I see the vast importance of reflective practice, both individually and as a group/team.

Within our team and site, we have one-on-one supervision, group supervision with a child psychiatrist, group supervision with an occupational therapist who is a child trauma specialist, as well as practice reflection as a site. These are absolute non-negotiables now and are compulsory for all required staff to attend. The work we do is tough, and without these safe spaces to be able to reflect on what we do and how we do it, as well realise how our work affects us, we cannot do the best work for the people we support.”

– Sammy Hoppe, Launch Housing.

It’s great to see positive comments on reflective practice, it goes to show that there are some structures and processes out there that work really well to support staff in their personal and professional development. However I have come across a large number of youth workers who express the opposite concerns about the support they are getting with regards to reflective practice. In our experience at Ultimate Youth Worker, we find that this is partly due to a lack of a clear model for critical reflective practice for youth workers. One particular model that we find effective in our practice is Jan Fook and Fiona Gardiners framework for critically reflective practice, outlined in their book ‘Practicing Critical Reflection’.

In short, the framework is broken down into three phases and is usually facilitated in small groups, but it can also be used in a one-on-one setting. Firstly, the participants are asked to go through the process of ‘unsettling assumptions’. In this stage, the participant is asked to reflect on their practice and how it is affecting them, but they are also asked to unpack their assumptions based on their social and cultural context. The reason the term ‘unsettling assumptions’ is used is to ‘shake up’ the thinking of the participant in a way that they start to experience a degree of discomfort and explore hidden assumptions that they normally wouldn’t. Which in a supportive and clinical environment can foster greater and deeper learning. The second phase focuses on linking the learnings from the previous stage with theory and practice relevant to the individual and their work. In the third phase, which we argue is potentially the most neglected part of reflective practice, the participant goes through the process of linking their changed awareness with changed actions. This third phase is the most important part of reflective practice.

In their book, Fook and Gardiner state that “The climate and culture of the critical reflection process are probably as important as the tools and techniques used.” They continue by describing how important it is for the facilitator to create an environment where participants acknowledge the potential pain, risk and vulnerability involved with reflecting. I would love to say that I’ve had such a detailed and structured reflective practice session in my years as a youth worker, but unfortunately this is not the case. A story that I’m sure is all too familiar. What are your thoughts on this model? Would you want it to be implemented in your workplace? Share your comments in the section below.

If you would like to read more about the model, we suggest reading Practicing Critical Reflection and Being Critically Reflective: Engaging in Holistic Practice. If you feel you need more support in this area, contact our Director, Aaron Garth at aaron@ultimateyouthworker.com.au to have a short discussion about how we can support you.

Thank you to all of our amazing community members who have sent through their thoughts and ideas on reflective practice, we really appreciate your input.

Until next time, watch out for the crocs!

 

 

Jessy Hall

Jessy is the Community Engagement Coordinator at Ultimate Youth Worker. Jessy has been working as a youth worker since 2014 in a variety of different roles. His passion for youth work began whilst volunteering on a YMCA program for young indigenous leaders, after being inspired by the strength and passion of the young people on this program he immediately began his studies at Chisholm Institute of TAFE where he completed a Diploma of Youth Work. Since then, Jessy has expanded his knowledge and skills in the field by working in residential care facilities, being part of an Australian first evidence based foster care program (TFCO) and partaking in various trainings in youth mental health and other relevant areas to his work. Jessy currently lives in Melbourne but is about to embark on the journey of a lifetime and drive around Australia in a four wheel drive with his partner. He plans to work along the way and explore the different opportunities available for youth workers in Australia. Jessy has dreams to one day start his own organisation dedicated to developing the next generation of socially engaged and passionate young people.

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Youth work in the silly season

Surviving is key to the silly season.

December One. The beginning of the silly season. The first day of the run to the end of the year. ‘Every year I dread this time. Yeah there is the awesome Christmas parties and friends and the end of the year. The flip side however is that it is also really busy. It is also the time of year that really hits home for a lot of our clientele just how much their lives are not the same as others. Their short on cash, their family doesn’t look like someone else’s, their future doesn’t look like they thought it would and everything looks bleak. During this time of year many of the young people I had worked with came to crisis.

silly seasonThe dichotomy between the joyous and the pain of the silly season which we as youth workers are stuck between is mind-blowing. It is often this time of year that we see a rise in family violence, crime and suicide. It is all of this and more which makes our days busy. We find that from clock on to clock off we are aware of the suffering of our young people. It is also this time of year that many youth workers are also struggling. As our young people suffer so do we. It is vicarious trauma.

[Tweet “The dichotomy between the joyous and the pain of the season which we as youth workers are stuck between is mind-blowing”]

So in the beginning of this silly season I ask you to consider two things. First, remember that this time for your clients may be one of the hardest. They may need extra support from you during this time just to deal with the fact that the silly season brings forward a lot of raw emotions. Second, I ask you to think about how you and your colleagues are coping. What are you doing to look after your self care? How are you looking out for each other? Perhaps only a couple of drinks at the Christmas party this year!

If we can look out for ourselves and look out for our young people just a little more emphatically over the coming month then perhaps we can limit the effects of trauma and vicarious trauma which comes during the festive season.

Lets look out for each other!

Aaron Garth

Aaron Garth is the Executive Director of Ultimate Youth Worker. Aaron has worked as a youth worker in a number of settings including local church, street drug and alcohol outreach, family services, residential care, local government and youth homelessness since 2003. Aaron is a regular speaker at camps, retreats, & youth work training events and is a dedicated to seeing a more professional youth sector in Australia. Aaron is a graduate of RMIT University and an alumnus of their youth work program. He lives in Melbourne with his wife Jennifer & their daughters Hope, Zoe, Esther, Niamh and son Ezra.

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Using writing as a tool for critical reflection: Youth worker skill building

I always hated journaling. When I was a young intern in my 20’s I absolutely hated Tuesday morning as it was journaling time. My other intern colleagues would open their books and just write. I would stare at the blank page and start to sweat. I am sure my supervisors thought I was wasting time…They told me as much… but I just couldn’t put pen to paper and make sense of my world.

Four years later as I was completing my final placement for my youth work degree I was again thrust into the world of journaling. I still hated it. This time my pen to pare looked more like case notes than critical reflections. This is what I did… This is what I saw… This is who I met with… and on I went. My supervisor rebuked my lack of insight into the work we were doing. I really hated reflective journaling. 
About four years ago now I was in a very sticky situation at work. Suffice it to say I was a mess. one of my mentors suggested that I journal my experience and the groan and roll of my eyes told him just how much I was looking forward to that idea. But the old Vietnam vet wouldn’t leave well enough alone. He dug in and asked me what I had done previously that made me hate the idea of reflective writing. I told him and this time he groaned and rolled his eyes. The next hour or so changed my mind on reflective writing and set me on a course to leading other there.
Reflective writing is not a chronicling of events, a case note or even a dear diary entry. It is the systematic untangling of the intangible and the obscure. It is making sense of the senseless. It is opportunity to grapple with feelings and values when we feel like we are drowning in emotion. Over the years I have read widely on reflective writing and here are a few of my favourite kick starters.
  1. Write about the situation that is causing you concern  from a different vantage point. The clients, a parents the fly on the wall.
  2. Spend five minutes free writing (what ever comes out of the end of the pen when you put it to paper) then pick one idea or word from that and write about it.
  3. List all your feelings about a situation and then write for five minutes about one of them.
  4. List all the people involved in a situation and then write a short bio as if they were actors and the situation is a play.
  5. Write a letter to yourself about the situation in the third person
  6. Write a letter to a child about why you love your job
These are just a few ideas that I have used to jump start my critical reflections over the years. They may not all work for you, the trick is to just do something.
P.S.  I still hate writing but the therapeutic and supervisory gold that comes from reflective writing cannot be underestimated.

Aaron Garth

Aaron Garth is the Executive Director of Ultimate Youth Worker. Aaron has worked as a youth worker in a number of settings including local church, street drug and alcohol outreach, family services, residential care, local government and youth homelessness since 2003. Aaron is a regular speaker at camps, retreats, & youth work training events and is a dedicated to seeing a more professional youth sector in Australia. Aaron is a graduate of RMIT University and an alumnus of their youth work program. He lives in Melbourne with his wife Jennifer & their daughters Hope, Zoe, Esther, Niamh and son Ezra.

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We need to do better: Critically reflective practice and supervision in youth work

This evening I sat in on a class preparing students for a masters degree placement in the human services. The topic for the class was supervision and particularly reflective supervision. As a company that believes we need a better class of reflective practice and supervision I was really keen to see what they would tell students. Sadly it was a waste of time.
 
The students were shown an article about a critical supervision model and were told to role play a scenario using the model. Then the class ended! This was the only class these students ever had about critically reflecting in supervision. I was shocked!!! The students had a model for critical reflective practice, however it was clear that very few of their placement supervisors really did critically reflective supervision.
 
We need to spend more time on the idea of critical reflection and supervision especially in higher education. What more can we expect when  our students have a two hour class on the subject. We believe that for our sector to really become critically reflective it needs to be taught from the first class in our qualifications. For supervisors to be able to supervise well they need better training than a two hour class.
 
If you are an educator, a supervisor or a coalface worker we need to do better at critically reflective practice and supervision. Join with us to make this a part of your practice.
 

 

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Aaron Garth

Aaron Garth is the Executive Director of Ultimate Youth Worker. Aaron has worked as a youth worker in a number of settings including local church, street drug and alcohol outreach, family services, residential care, local government and youth homelessness since 2003. Aaron is a regular speaker at camps, retreats, & youth work training events and is a dedicated to seeing a more professional youth sector in Australia. Aaron is a graduate of RMIT University and an alumnus of their youth work program. He lives in Melbourne with his wife Jennifer & their daughters Hope, Zoe, Esther, Niamh and son Ezra.

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What can youth worker’s learn from ANZAC day?

Today Australians throughout the world stop to pay tribute and remember those who lost their lives in World War One and subsequent conflicts. We remember that these young men and women fought for the cause of freedom and lost their lives to help us live the lives we live today. Their sacrifices will never be forgotten. Lest we forget.

As a youth worker I was reflecting recently on the role of youth workers during both world wars. In many ways it was the height of youth clubs. Whether groups like Boy Scouts, the Hitler Youth or the Boys Brigade they all had a surge during those world conflicts. In most cases the youth workers who were involved sought to bring the best in their young people to the fore through skill building and service. However, they also became recruiters for military service.

Youth workers even today find themselves in this role. How many young people have joined military service instead of going to jail after a well meaning youth justice officer persuades a judge that this would be a good option? How many young people have met recruiters in their schools after the welfare team set up a careers day?

Military service is not a bad thing at all. In fact I know many young people who without the military would have ended up in really bad places. The question for youth worker’s is about transparency and role power. There were a number of youth workers on all sides of the wars who used their influence and role power to insight young people to join up and train with malice in their hearts. There were a majority Who supported young people to join up for the cause of freedom and peace. The difference was transparency and use of their role.

Today we are less likely to see a world war than in years gone by. However we are still recruiting young people to fight in conflicts throughout the world. As a youth worker we have a lot of power and influence over young people. We must make sure that our actions are clear and transparent and bring about good.

What do you think???

Aaron Garth

Aaron Garth is the Executive Director of Ultimate Youth Worker. Aaron has worked as a youth worker in a number of settings including local church, street drug and alcohol outreach, family services, residential care, local government and youth homelessness since 2003. Aaron is a regular speaker at camps, retreats, & youth work training events and is a dedicated to seeing a more professional youth sector in Australia. Aaron is a graduate of RMIT University and an alumnus of their youth work program. He lives in Melbourne with his wife Jennifer & their daughters Hope, Zoe, Esther, Niamh and son Ezra.

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Mental State Exam for youth workers: Speech and language.

Over the past few weeks we have been developing an understanding of the components of a mental state exam. So far we have discussed how a young persons appearance and behaviour can provide indicators as to their mental state. Today we look at how a young persons speech can provide insight into their current mental health.
 
A young persons speech is assessed by observing their spontaneous speech, and also by using structured tests of specific language functions. during this time we are focussed on the production of speech rather than the content of speech, which we will address under thought form and thought content in weeks to come. When observing the young persons spontaneous speech, a youth worker should note and comment on paralinguistic features such as the loudness, rhythm, prosody, intonation, pitch, phonation, articulation, quantity, rate, spontaneity and latency of speech.
 
A structured assessment by a qualified speech pathologist is a great tool for diagnosing serious difficulties in speech however a basic screening can be performed by an aware youth worker. An assessment of speech includes an assessment of expressive language by asking the young persons to name objects, repeat short sentences, or produce as many words as possible from a certain category in a set time. Simple language tests form part of the mini-mental state examination. In practice, the structured assessment of receptive and expressive language is often reported under cognition which we will discuss in a coming cast.
 
Language assessment will allow you to recognise young people presenting with aphonia or dysarthria, neurological conditions such as stroke or dementia presenting with aphasia, and specific language disorders such as stuttering, cluttering or mutism. People with autism or Asperger syndrome may have abnormalities in paralinguistic and pragmatic aspects of their speech. Echolalia (repetition of another person’s words) and palilalia (repetition of the subject’s own words) can be heard by young people with autism, schizophrenia or Alzheimer’s disease. A young person with schizophrenia might use neologisms, which are made-up words which have a specific meaning to the person using them.
 
Speech assessment also contributes to assessment of mood, for example people with mania or anxiety may have rapid, loud and pressured speech; on the other hand depressed patients will typically have a prolonged speech latency and speak in a slow, quiet and hesitant manner.
 
If you know a speech pathologist or have the opportunity to do some training with one, do it! Aside from appearance speech is one of the most observable ways to notice a persons mental state.
 
Stay tuned next week for part four: Mood and Affect.
 

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Aaron Garth

Aaron Garth is the Executive Director of Ultimate Youth Worker. Aaron has worked as a youth worker in a number of settings including local church, street drug and alcohol outreach, family services, residential care, local government and youth homelessness since 2003. Aaron is a regular speaker at camps, retreats, & youth work training events and is a dedicated to seeing a more professional youth sector in Australia. Aaron is a graduate of RMIT University and an alumnus of their youth work program. He lives in Melbourne with his wife Jennifer & their daughters Hope, Zoe, Esther, Niamh and son Ezra.

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Young people in a group

sometimes even seasoned youth worker’s need to re-learn a lesson.

Today I was forced to re-learn a lesson I had learnt as a young youth worker. I was cocky. I thought I had it all in the bag. I forgot the cardinal rule of running a group… Deliver what you say you will. I could say it wasn’t my fault. I could pass the buck to my staff. If I really wanted to I could blame the partner organisations for not being clear about to goals and objectives. In the end though, as the coordinator of my program I was responsible. I had gone from unconciously competent to consciously incompetent in a heartbeat.
 
Recently, my council was approached by neighbouring councils to run a music program. The program was for two days and was designed to help young people to write their own song and have it recorded. It was being facilitated by renowned music teachers and support people. All we had to do was get 30 young people to go. My team and I set about recruiting potential participants from every nook an cranny we could think of. We asked other youth organisations to help and even re-composed the flyer that we were given to make it more appealing.
 
 
Today, on the first day of the program over half of the young people did not show up for the bus. Within an hour of arriving there was a swell of discontent amongst the 13 young people who attended. Apparently whilst we were advertising the program we had not mentioned that there would be dancing involved and that we would be doing a pop song. For a bunch of hardened metal heads this was just too much. For one young man it was a deal breaker. It took all of my youth work savvy to keep him from hitching a ride back with the first trucker he saw.
 
Much of my day was spent putting out spot fires and making sure my little brood didn’t mutiny. Needless to say, this also put a strain on our relationship with the program facilitators as well. It wasn’t the program at fault… at first I thought that it was their lack of facilitation skills. That wasn’t the case, they were great facilitators. Even I came to conclude that actually we had just marketed the program as something it wasn’t.
 
 
As a seasoned youth worker it is hard to admit that you still sometimes make rookie mistakes. It takes away some of the mystique that you hold as a miracle worker. But I made one! If you are not crystal clear about the intent of the program you are running you can not expect buy-in from your young people. Sometimes a stumble reminds you of your humanity. This was a little mistake in the grand scheme of things. But it is one I won’t soon forget.
 
Don’t get so comfortable that you forget the lessons you have learnt… it is painful re-learning them.

Aaron Garth

Aaron Garth is the Executive Director of Ultimate Youth Worker. Aaron has worked as a youth worker in a number of settings including local church, street drug and alcohol outreach, family services, residential care, local government and youth homelessness since 2003. Aaron is a regular speaker at camps, retreats, & youth work training events and is a dedicated to seeing a more professional youth sector in Australia. Aaron is a graduate of RMIT University and an alumnus of their youth work program. He lives in Melbourne with his wife Jennifer & their daughters Hope, Zoe, Esther, Niamh and son Ezra.

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I’m a Slut…No one will love me!!!

Hard conversations are bread and butter for the average youth worker. I always love walking into a new youth work environment and seeing what the young people will try to shock me with. I remeber taking a volunteer into a residential care facility for her first meeting with a young person. On the driveway we meet a twelve year old boy who with a blank stare and an unwaivering voice asked if my volunteer was a lesbian, a paedophile or just a whore? My normal very assertive and chirpy volunteer turned white as Casper the friendly ghost and struggled to have a conversation for the next hour. I have often said to my volunteers, other youth workers and especially the young people that if they could tell me a story that would shock me I would be surprised. I often follow it up by saying that there is nothing they could ask me or share with me that would shock me enough to walk away…If there was I wouldn’t be in youth work!
 

My seeming inability to be shocked has grown through years of working with some of the most abused young people in Victoria. Whether young people in residential care, sexual abuse victims or children of prisoners I have heard stories that make my stomach churn. On the outside though I am calm and cool. It takes a lot of composure sometimes to stay calm when the stories are so in your face or you are being vilified by a twelve year old.
 
I remember speaking to a young woman earlier this year who had been through the wringer. Family issues, school issues, legal issues and to top it all off she was being pimped out by her uncle. After a conversation that lasted about half an hour she stated matter of factly “I’m a Slut…No one will love me!!!” My hard exterior almost broke. It took me a full minute to regain my composure. She continued to tell me how she had been her uncle’s ‘girl’ for almost two years and then how he had sold her to his friends. What really shook me was that she had just had her birthday.
 
Even the seemingly heartless stone cold dominant folk have a pulse. It may just be a little deeper than the rest. I was propper shook. I was able to hold it together enough to get back to my office then I was overcome by anger I couldn’t think straight, I was narky with everyone and I was ready to do some damage to someone. I knew I was in a bad way. Some days it just gets bad. I told my boss What had happened and that it was getting to me. My boss got me to call my external supervisor to tee up a time to catch up that week and then sent me home. I still wasnt great and when I got home I blew up at my wife over something trivial. It was not a good night for me.

 

My wife is a wonderful woman who is very intuitive and she quitely told me to get into my plan. I called one of my mentors, spent some time out for a walk and spent some time contemplating the future of my work with the young lady. Her words kept ringing in my ears “I’m a Slut…No one will love me!!!” How can we show love (genuine care and affection) to such broken young people??? How can we do it when all we want to do is take vengence for them?
 

Two things come to mind:

 
First, centre yourself. Spend some time regaining balance. Look to your mental, emotional, physical and spiritual; and get some balance in life. The first rule in any form of rescue work or first aid is look after yourself and do not become a casualty yourself. Whilst dwelling on the situation breeds more interesting ways to cause pain to those who have hurt our young people, it also tears us apart.
 
Second, plan your next engagement. You have likely heard the most intense barrage you are going to hear. Now it is time to prepare yourself for your next encounter. Get ready to ask the questions you need to, spend time practicing with a supervisor or colleague and have a list of the other people or agencies you might want to refer the young person to.
 
I have been called a lot of things in my life and career, but it is when young people have lost hope in themselves and the world that gets under my skin. It does take a lot for me to get angry when people aim at me, but when they take on a young person my protective righteous anger boils to the top. To be the best I can be for my young people I can not let my feelings get in the way of good practice. Our emotions are important, but our control over them is critical. If we get antsy about a term like slut, or the story of abuse then our work is compromised. We must be aware of the effects of trauma on us and how to best deal with it in our own way. Looking after our young people means we need to have a thick skin…for their sake as much as ours.

Aaron Garth

Aaron Garth is the Executive Director of Ultimate Youth Worker. Aaron has worked as a youth worker in a number of settings including local church, street drug and alcohol outreach, family services, residential care, local government and youth homelessness since 2003. Aaron is a regular speaker at camps, retreats, & youth work training events and is a dedicated to seeing a more professional youth sector in Australia. Aaron is a graduate of RMIT University and an alumnus of their youth work program. He lives in Melbourne with his wife Jennifer & their daughters Hope, Zoe, Esther, Niamh and son Ezra.

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Develop your own professional development plan.

Between the staff at Ultimate Youth Worker we have over fifty different jobs throughout the breadth of youth service provision. The differences in theoretical frameworks, policy imperatives and staffing heirarchies are phenomenal. However one thing was the same in every organisation and career path… Professional Development was bleak and at best ad-lib. Aside from a handful of bosses who would give occasional “advice” noone had a clear plan for professional development. This also leant itself to a lack of career planning and support.
Whether you are in your first two years of your career and looking to the long future ahead or in your last two years and looking to retirement it is helpful to have a plan. Generally, we recommend to organisations that they develop a 3 year focus as to really develop a strong team that can weather the storm of a great leader moving on. We also ask each individual and their management to develop a 3 year plan to address the needs of the organisation, the career objectives of the individual and the potential paths that they could take. This is a very simplistic view of what we do but basically we tell people and organisations that if they don’t plan they will live in perpetual crisis.
So what can we as individuals do if our organisation isn’t planning and supporting our careers?

Develop your own plan!

Where do you see yourself in 3 years??? Team leader? Manager? Still at ground level? A new service path perhaps? Are you wanting to move from resi work to drug and alcohol? From local government to a small NGO??? Whatever the end goal you need to know what it takes!!! Check out position description for the role. Ask a person currently in that role what they do. Gather your data so you know what the end goal really looks like. When you have done all of this then you are ready to complete our four step process to develop a plan for your future.
Next you need to draw up a four by five table. The four areas you need to add to the table are qualifications, skills, behaviours and abilities.

Qualifications

Skills

Behaviours

Abilities

1

2

3

4

5

In each of these 4 columns you add the knowledge you have gained from your data gathering activity.
Lets say you want to move up from an outreach youth worker to a team leader. How would you do it??? Lets use the table and go from there.

 

You probably need some qualifications.

Here in Australia that is usually a diploma in youth work (a 2 year qualification) as a minimum. You may also need some management training. Also in Australia the Diploma in Frontline Management has become the standard. You may be asked for more specific qualifictaions…Just add them to the list.

Qualifications

Skills

Behaviours

Abilities

1

Diploma of Youth Work 

2

 Diploma Frontline Management

3

4

5

    

What skills might you need?

You will more than likely be asked to have a solid understanding of the basics of youth work and if you are going into a specialist area eg Drug and Alcohol, a good understanding of that. You are moving into managing people so you will need an understanding of conflict resolution. Maybe you will even need to supervise your staff.
Qualifications
Skills
Behaviours
Abilities
1
Diploma of Youth Work
Solid youth work theory and Practice
2
Diploma Frontline Management
Specialist understanding
3
Conflict resolution
4
Supervision
5
   

What do you mean by behaviours?

If you havn’t already go check out ou DISC posts. Basically what are the behaviours that a person is required to exhibit in this role. If you are required to network with key stakeholders then you probably need some diplomacy. Perhaps you need to set clear objectives for your team in difficult circumstances. You will need to motivate and lead your team.
Qualifications
Skills
behaviours
Abilities
1
Diploma of Youth Work
Solid youth work theory and Practice
Diplomacy
2
Diploma Frontline Management
Specialist understanding
Leadership
3
Conflict resolution
Motivation
4
Supervision
5

Do I have the abilities I need?

Probably, otherwise you wouldn’t have thought you could do the job. Abilities are the practicalities of the job. Can you read a budget? Can you perform an assessment of a young person? Could you do an annual review. Can you run a team meeting? these may sound simple but many people who look to move up have never done them before.
Qualifications
Skills
behaviours
Abilities
1
Diploma of Youth Work
Solid youth work theory and Practice
Diplomacy
Read and develop a budget
2
Diploma Frontline Management
Specialist understanding
Leadership
Perform risk assessment of young person
3
Conflict resolution
Motivation
Perform staff appraisals
4
Supervision
Run a team meeting
5


If you can fill in all 4 columns then you will have twenty areas from which to benchmark yourself. You may already be ok in a number of these areas or you may have none. Once you have your list of twenty work out which ones you need and go and get them.

There you have it… a professional development plan you can do in an evening of brainstorming.

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Aaron Garth

Aaron Garth is the Executive Director of Ultimate Youth Worker. Aaron has worked as a youth worker in a number of settings including local church, street drug and alcohol outreach, family services, residential care, local government and youth homelessness since 2003. Aaron is a regular speaker at camps, retreats, & youth work training events and is a dedicated to seeing a more professional youth sector in Australia. Aaron is a graduate of RMIT University and an alumnus of their youth work program. He lives in Melbourne with his wife Jennifer & their daughters Hope, Zoe, Esther, Niamh and son Ezra.

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Observe the S in DISC for youth worker’s

Over the past few weeks we have been looking at the DISC behavioural profile and its use for youth worker’s in developing relationships and networks. So far we have discussed the EXTRAVERTS of the group and we continue on with the PEOPLE focused groups today. This week in our Thursday Think Tank we continue with the third quadrant in the profile and an overview of the STEADINESS behavioural style.
 
STEADINESS is the nurturer of the bunch. The motherly figure. The thrive on small talk. They are the first people to ask you how you are going. They prefer to ask rather than tell. They love to listen rather than talking. They are the slow steady deliverers. Those that have a STEADINESS profile are often reserved and speak with a lower volume. These people will use first names and speak with a warmth that is genuine. STEADINESS behaviours tend to prefer speaking one-on-one rather than to a group. They speak calmly and methodically and are often seen as the steady ship when all around is chaos because they proceed carefully. These people often have photo’s all over their desk, are embarassed when praised but are the first to celebrate others and seem to be everyones friend. On the negative side they are often resistant to change, have difficulty prioritising tasks and sticking to deadlines. They struggle with systems and struggle with presentations and believing that their part in the grand scheme really is worthwhile. If these guys were a slogan they would be Optus: We hear you.
 
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A person with a high level of STEADINESS in their profile speak rarely. They want to check on how a decision will affect others and are slow to impliment tasks particularlly if there is not a precedent. These folk are all about the story…all 18 volumes of it. They want to be part of the team and let everyone have a say. The saying you have two ears and one mouth so listen more than you speak was written by a high S. When they do speak though it is at a hundred miles an hour…they have a lot of ground to cover and not much time to do it.
 
It is hard to get a rise out of a high S. They epitomise the ostrich sticking their head in the sand. They shy away from any conflict as it goes against everything they stand for…Status quo and friends for all. They will rarely fight back, but if they do it is usually over the notions of justice and fairness. When they do fight back it is usually a quick explosion of how unfair an idea is and that as a person you are unfair because of your decision. It is also over as quick as they can make it happen as they want to get back to the way things were. Remember they are people persons.
 
 
 

Here are our top five tips for working with people with STEADINESS behavioural traits:

  1. Be logical and systematic: These guys struggle with priorities and systems but they need to have a plan of action, otherwise they would spend all day around the watercooler or at a cafe chatting about your life. set clear boundaries and timelines for task completion.
  2. Provide a secure environment: They do not like change! Make their environment as predictable as you can. Do not ask them to change thier password, move desks, do a rush presentation or lead a project that needs a quick resolution. Make them feel safe.
  3. Tell them about change early: If there needs to be a change, pre-wire them early. Give them a heads up. Provide time for them to become comfortable with the idea of change. Walk them through it step by step and address their concerns.
  4. Show how they’re important: If they do something great. Minimise your appreciation in public and be as sincere as possible in private. They struggle to feel their work is important so explain how they have made a difference.
  5. Teach them shortcuts: If you let them run the show it will take two days to make a cup of coffee! The conversations will take up all their time. They want consensus and a clear picture of everything that needs to be done. The key thought here is do not make the perfect the enemy of the good.

Some well known high STEADINESS behaviour holders you may know and have seen.

 
Michelle Obama
 
Ghandi
 
Pope John Paul
 
Grant Hackett (Australian Swimmer)
 
Mother Teresa

Aaron Garth

Aaron Garth is the Executive Director of Ultimate Youth Worker. Aaron has worked as a youth worker in a number of settings including local church, street drug and alcohol outreach, family services, residential care, local government and youth homelessness since 2003. Aaron is a regular speaker at camps, retreats, & youth work training events and is a dedicated to seeing a more professional youth sector in Australia. Aaron is a graduate of RMIT University and an alumnus of their youth work program. He lives in Melbourne with his wife Jennifer & their daughters Hope, Zoe, Esther, Niamh and son Ezra.

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